This is just my story.
Bought some spacers from a shop (Sports Car Boutique) referred by a friend because they have it in stock. Took them home and then took them to another Shop (Engineered Automotive) to have them install and perform an alignment and an oil change before i take my car to the track just to be safe.
dropped my car off there in the morning on my way to work, in the afternoon they called back or something saying that they took two hours trying to align the car with the spacers and it won't align. they said they can't put the spacers in and said the spacers don't fit.
after i got the message, i told them to align the car and just give me back the spacers so i can take them back to Sports Car Boutique and maybe there is a mixup there.
got the bill from EA charging me for oil change, alignment and 2hrs of labour Attempting to fit the spacers.
the next day i took the spacers back to Sports Car Boutique and see if they gave me the wrong spacers, they checked and it's the right ones, they took the car in for 10 minutes, washed the wheels and placed the spacers. no problem at all, no alignment issues and they didn't even charge me.
so i went back to Engineered Automotive, and see what's going on they said they need to talk to their manager. I told them if i gave them something that's not right then i won't mind paying those 2 hrs of labour but the spacers are the correct ones, and it took the other shop less than 10 minutes to install them something must be wrong there..... i demanded a refund of the 2 hrs labour only, i didn't even ask for a refund of the alignment.
Engineered Automotive called Sports Car Boutique and verified that they only took less than 10 minutes to install the same spacers and i didn't make this all up. then their response after dragging this issue for more than a month is that it's still not their problem of ATTEMPTING for 2 hrs trying to fit a brand new spacers, and they did nothing wrong.
$200 is not a lot of money but it's a matter of business, if it's my fault and given them wrong spacers then ok but charging me 2 hrs of labour and making me run around so many times and said they did nothing wrong.