Bought some spacers from a shop (Sports Car Boutique) referred by a friend because they have it in stock. Took them home and then took them to another Shop (Engineered Automotive) to have them install and perform an alignment and an oil change before i take my car to the track just to be safe.
dropped my car off there in the morning on my way to work, in the afternoon they called back or something saying that they took two hours trying to align the car with the spacers and it won't align. they said they can't put the spacers in and said the spacers don't fit.
after i got the message, i told them to align the car and just give me back the spacers so i can take them back to Sports Car Boutique and maybe there is a mixup there.
got the bill from EA charging me for oil change, alignment and 2hrs of labour Attempting to fit the spacers.
the next day i took the spacers back to Sports Car Boutique and see if they gave me the wrong spacers, they checked and it's the right ones, they took the car in for 10 minutes, washed the wheels and placed the spacers. no problem at all, no alignment issues and they didn't even charge me.
so i went back to Engineered Automotive, and see what's going on they said they need to talk to their manager. I told them if i gave them something that's not right then i won't mind paying those 2 hrs of labour but the spacers are the correct ones, and it took the other shop less than 10 minutes to install them something must be wrong there..... i demanded a refund of the 2 hrs labour only, i didn't even ask for a refund of the alignment.
Engineered Automotive called Sports Car Boutique and verified that they only took less than 10 minutes to install the same spacers and i didn't make this all up. then their response after dragging this issue for more than a month is that it's still not their problem of ATTEMPTING for 2 hrs trying to fit a brand new spacers, and they did nothing wrong.
$200 is not a lot of money but it's a matter of business, if it's my fault and given them wrong spacers then ok but charging me 2 hrs of labour and making me run around so many times and said they did nothing wrong.
I would quiz them more about why exactly they were not able to fit the spacers. Unfortunetly, you already paid them for the work provided, so you probably won't be getting your money back. Once you turn over the dough your biggest advantage is gone. I would chalk it up to a crappy shop and inform everyone you can, to avoid that shop.
sorry to hear from your lost.
from my past experienced with bad shop, if you paid by the credit card, i sugguest you can filed a fraud report to see if you can get the full refund from the credit card company. it also helps credit card company to be alert this is bad company.
i stop by their web page and what a shame they try to quote on their company
statement as>>>>>>>>>> " "Doing the job right, in an efficient manner and with the utmost in honesty and integrity is our commitment to you."<<<<<<<<<<<<<<
dateTue, Aug 9, 2011 at 3:21 PM
subjectDoing the job right, in an efficient manner and with the utmost in honesty and integrity is our commitment to you.
hide details Aug 9 (1 day ago)
To who may concerned:
i like your company's website and statement "Doing the job right, in an efficient manner and with the utmost in honesty and integrity is our commitment to you."
but once we find out one of our member had the bad experience with your company, we assume there might be a mis communication and we believed your company's statement is
the first priority to the customer.
we look forward to see if the issue can be eliminated and wish best of luck to have most support from every single customer to your company in the future.
and that's that the first time i went to them...
was giving them a second chance...
but will never be dumb enough to give them a third chance
first time was for a leaking waterpump..
they quoted me almost double the usual honest shop i went to they said they have to change the thermostat...even though the thermostat was fine...
they said the leak in the water pump could come from the thermostat...
i was about to take my car to the usual shop...then they give a discount and took out the thermostat in the quote and said if i take my car away they will charge me for diagnostic for an hour's labour...
should have never gone back,...but it's so convenient to drive by going to work and drop off the car... but won't fall for the lazy trap again.