I want to bring this to your attention and on several levels.
First, I warn all Cayenne owners to be extra cautious when lowering the back seats because those back seat clips break easily
IMHO this is a design flaw
and Porsche is NOT standing behind their warranty on broken seat back clips.
Porsche North America tried to attribute (i.e BLAME
) the rationale for the denial (They wouldn't even own up to the fact they, PNA, was denying the coverage!!!
) on the dealership in Anchorage.
Shame on you, Porsche North America, for trying to shift the blame on the Morrison Auto Group!
The rationale: The clips were damaged by an "outside influence." PNA would not even expalin what they mean't by "outside influence!"
However, the dealer's owner's son decided to cover the repairs and their Service Manager explained that Porsche North America said that they wouldn't cover them because 'I had put too much weight on them.'
I know exactly how they broke and when. Because I was there and I did it myself.
When I was prepping my car for detail before my trip to protect it, the clips cracked when I dropped the seat backs into place in the down position.
There was no weight
on them! This was a normal function and the parts failed because of INFERIOR DESIGN
Maybe Porsche is too embarassed by them to admit the design flaws. Maybe the back seat clips are a hold over from the shared VW platform.
Whatever it is, it is defective
This SUV is spec'd by Porsche to carry a large payload and even during my move I did not load the car close to its specified capacity.
The dealer's son in Anchorage decided to repair those for me but I am not inclined to let him.
Why? I didn't buy the car from him. It's not his responsibility!!! It is Porsche of North America's responsibility because it is a CPO car under complete warranty.
He told me that every Cayenne he has seen has broken back seat clips.
Please join with me on the CC to pull together and bring this design flaw to the attention of corporate and press them to fix a severely flawed design.
The CC has a history of effectiveness & credibility in bringing concerns to the attention of Porsche when it comes to things that should be better and should be remedied.