More than 400 Porsches sit idle with PCM Shortage!
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Thread: More than 400 Porsches sit idle with PCM Shortage!

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    Exclamation More than 400 Porsches sit idle with PCM Shortage!

    Atlanta More than 400 new Porsches are not in the hands of their new owners but rather sitting idle waiting for a missing part, and the number continues to grow. The part in question is the new Porsche Communications Management (PCM) 4.0 that utilizes Apple CarPlay. Porsche's supplier has been unable to deliver units to Porsche citing production problems in Japan as the source of the delay. Meanwhile Porsche continues to produce cars and ship them where they will sit at port waiting for a retrofit of the PCM system when parts become available. At the present time no one knows how long that might be and would-be owners are not given an option to take delivery without PCM and receive the missing unit at a later date. One owner, who wished to remain anonymous, stated that this has been going on for over a month and that he is about to cancel his order if his car is not delivered soon.

    Have you been waiting on a new Porsche with PCM? If so, we'd like to hear your story.

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    Re: More than 400 Porsches sit idle with PCM Shortage!

    Interesting. I'm looking for a Macan and my dealer told me the other day that they have 8 sitting "delayed at a port"....This might explain it. I don't have a deposit down. Good thing, I'd be pissed.

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    Re: More than 400 Porsches sit idle with PCM Shortage!

    Quote Originally Posted by K-Man S View Post
    More than 400 new Porsches are not in the hands of their new owners but rather sitting idle waiting for a missing part, and the number continues to grow. The part in question is the new Porsche Communications Management (PCM) 4.0 that utilizes Apple CarPlay. Porsche's supplier has been unable to deliver units to Porsche citing production problems in Japan as the source of the delay.


    All cars. Cars are being delivered to ports waiting for the PCM to catch up. The supplier shut down.

    We have terminated the operation immediately

    https://www.renesas.com/en-hq/about/...e20160415.html

    May 23 back up and running and I guess catching up

    https://www.renesas.com/en-hq/about/...s20160523.html

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    Re: More than 400 Porsches sit idle with PCM Shortage!

    I think Porsche ought to give owners the option of taking their car without PCM and getting a retrofit at their dealer. That's what BMW did when a certain item wasn't available for early M Roadsters. I guess it depends on the wait time but if was an additional 30 days on top of the usual 60 to get a new car that might put some people off and really frustrate dealers who take the brunt of the complaints.

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    Re: More than 400 Porsches sit idle with PCM Shortage!

    It would be a good idea if Porsche could offer the option to install the PCM after a car delivery, but in my case, I don't know (and do not think) if it would affect my order. I have been waiting for my car since Feb and from the beginning, it was difficult to order a 981 since Porsche discontinued the series and "replaced" it with the 718. After many calls and letters during several weeks, I could finally order a 981 and they told me that the car could be delivered by the end of Sep this year. I checked the progress status last month and heard that my car will be delivered a few weeks earlier (maybe even before end of Aug) because other car models are waiting for parts from Japan. I ordered the car (Cayman S) with PCM.

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    Re: More than 400 Porsches sit idle with PCM Shortage!

    That is absurd. Porsche seems so obsessed with ensuring the buying experience is pleasant and memorable -- as well they should -- and yet they would allow this without offering some alternative?

    Either they expect the problem to be resolved shortly or they are trying too hard to save a buck by doing the retrofit themselves as opposed to paying the dealer.
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    Re: More than 400 Porsches sit idle with PCM Shortage!

    It is not just missing sound. When you consider that things like NAV, parking sensors, and backup camera might be affected with a lack of PCM, it may be the safety issues that prevent Porsche from releasing the cars. The US gov't may be involved in the decision. Or perhaps the vehicle anti-theft component requires something in the car to allow it to start if it left the factory programmed for PCM.

    V6

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    Re: More than 400 Porsches sit idle with PCM Shortage!

    Quote Originally Posted by Voyager6 View Post
    It is not just missing sound. When you consider that things like NAV, parking sensors, and backup camera might be affected with a lack of PCM, it may be the safety issues that prevent Porsche from releasing the cars. The US gov't may be involved in the decision. Or perhaps the vehicle anti-theft component requires something in the car to allow it to start if it left the factory programmed for PCM.

    V6
    While I suspect some of that could be accurate, why not simply install a base CDR, give the customer the car and a certificate for the PCM when available? (Again if the customer wants that instead of waiting)

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    Re: More than 400 Porsches sit idle with PCM Shortage!

    Think of the Paul Walker case given the manufacturer's iffy liability there for not having safety systems that were possible at that time and project to a case where some kid gets run over by a car without a legally mandated working backup camera. That would be a slam dunk multi-million award to the plaintiff and major negative headlines for Porsche. If I were a Porsche lawyer, I would recommend against releasing the cars without the correct head units for that reason alone.

    To put in a base CDR, if it has the apple play capability, may require the same missing chips needed for PCM. If you have old model CDRs around (and why would they have enough given the new design for 2017?), then there is the issue of, 'can the CDR talk to all the subsystems that were updated to work with the newer PCM?' And it is unlikely a Bose or Burmester amp can be made to talk to a CDR without major hacking of the wiring harness. Then, what is Porsche to do with the used CDRs upon the dealer installing the PCM 4.0 unit? Can't sell as new, so check them out and put into parts as refurbished?

    V6

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    Re: More than 400 Porsches sit idle with PCM Shortage!

    Quote Originally Posted by Bravo View Post
    It would be a good idea if Porsche could offer the option to install the PCM after a car delivery, but in my case, I don't know (and do not think) if it would affect my order. I have been waiting for my car since Feb and from the beginning, it was difficult to order a 981 since Porsche discontinued the series and "replaced" it with the 718. After many calls and letters during several weeks, I could finally order a 981 and they told me that the car could be delivered by the end of Sep this year. I checked the progress status last month and heard that my car will be delivered a few weeks earlier (maybe even before end of Aug) because other car models are waiting for parts from Japan. I ordered the car (Cayman S) with PCM.
    Update: Porsche kept their promise and the car has arrived (parked now with a lot of body plastics and other protectors at Porsche Center; I have already been there and taken some pictures). The dealer has a lot of work to do this week, but hopefully they will be able to deliver my car before September (Thursday).

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    Re: More than 400 Porsches sit idle with PCM Shortage!

    Kind of related, BMW is seeing something similar in their M2s, M3s, and M4s due to faulty rear differential that wears 'prematurely'. They halted deliveries. But this was their solution...

    Have the customer sign a disclosure that BMW acknowledges its differentials are faulty, are working on the replacement parts, and will install the new part at no cost once it's ready. What a lovely and brilliant solution. Who knew BMW cared so much about service?

    Full article here BMW M model Delivery Stop has been lifted for faulty differentials BMW News at Bimmerfest.com
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    Re: More than 400 Porsches sit idle with PCM Shortage!

    I ordered the 2017 Carrera 911 4S last November and took delivery on April 15, 2016. The 911 was the first model to utilize the new Becker PCM 4.0 head unit to operate many facets of the car including the navigation and sound system. The initial cars tat were equipped with the 4.0 PCM is defective! All three sound systems (Basic, Bose, Bermester) will not play and work correctly for all DVD-A's and some (not the majority) CD's. Retrieval of text messaging and emails are not working well either. The dealer staffs and the Porsche Area West Specialist, Porsche Contact Center are not informed (or perhaps allowed) to disclose what is happening. I am grateful to receive this information about the 400+ units be held up for delivery. The 4.0 was completed September 7, 2016, by Becker. DO NOT PURCHASE A 2017 Porsche (any model) till rectified!

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    Re: More than 400 Porsches sit idle with PCM Shortage!

    This is what happens when you rush garbage to market that no one is asking for... sad really...

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