Rarely do I post negative reviews, but I feel it's appropriate to hopefully prevent someone from going through what I'm going through:
A large rock bounced off the road, onto my hood and windshield, requiring replacement of the windshield, and repair/repaint of the hood.
I have Travelers Insurance, and was referred to their office which is part of Caliber Collision off of Cedar Springs near Love Field airport. The process went smooth, and although I do not have rental coverage, Caliber provides a rental car for use free of charge. This is a nice perk and part of the reason I decided to have the work performed at Caliber.
A few days later the work was complete. I noticed the windshield molding (OEM replacement) wasn't lined up as perfect as before, but I figured it would still be fine. The body shop manager mentioned the hood was painted on the car. I could see a little difference at the edges (seen through the driver's seat), but it looked OK, and I assumed it was done properly. I drove it to my work, and then inspected closer (should have done at the shop). The back corner of the hood was bare metal. There were uneven spot and scratches on the edge easily felt by running my finger along the edge of the hood.
I brought the car back right away, and also noticed wind noise entering the cabin. I took the shop manager for a ride, and I pretty much had to convince him the noise was not from the AC, not from my side mirrors. They took the hood off the car this time, installed a new windshield, and I picked up the car a couple days later. The windshield looked perfect, as did the hood. He mentioned not to wax the car for 30 days. This was March 23.
I didn't say this to the manager, but I'd think the majority of higher-end vehicle owners tend to be a bit more picky than lower-end vehicles. Although I would not repair any vehicle different, I'd make sure the quality check was very detailed, maybe even moreso on a higher-end vehicle.
Today I decided to spend some time washing the car, and waxing everything but the hood. I noticed what I thought was pine pitch on the roof and rear hatch, and tried to figure out where it came from. When I dried the car, it was obvious. There was black paint overspray on the roof, rear window, rear hatch, rear wing, and the ENTIRE right side of the car after the mirror. It's to the point where if you looked at your reflection, you'd see dots all over it. I waited until the shop opened and spoke with someone else who mentioned they might not have someone in the shop to buff the areas today, and that the shop manager would be back in Monday. I'm bringing the car back Monday.
This post is to bring attention to a shop who will now have my vehicle for the third time for what should have been a painless repair with very little risk to the shop and me. Because they cut corners and didn't bother to cover the entire vehicle, or even better paint the hood off the car, I'm now in this mess.
A question I have for you guys is what should they do to bring my car back to where it should be? Can they buff without damaging or reducing the life of the original paint? Should they buff the left side as well? I will certainly inspect the ENTIRE car in bright light when it's done, but how do you guys recommend I proceed?
Very unhappy to be dealing with this.