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Boxster/Cayman Specialist
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Discussion Starter · #1 · (Edited)
... recently came to my rescue.
You may remember how upset I was last week about my B&M short shifter having broken a bushing and how I couldn't get any response from B&M's "lifetime" warranty without my receipt (from 10 years ago, which I no longer have).
Well, Eric (the main Plug Guy) from Bumperplugs.com immediately contacted me through this board and privately and offered to help me.
He told me that he thought he may have had the parts I needed, but after doing research, he found out that those parts he had wouldn't fit my car, so he contacted B&M and had them overnight me the new parts!
I want to publicly thank Eric for helping me out and for being so customer-oriented.
It ought to teach B&M (and every other manufacturer) a lesson.
A distributor, supporting a customer who hadn't even purchased the part from him.

This is what my bushing looked like, after it broke



Apparently, I had one of the original all-teflon bushings which were more prone to breaking (it ONLY lasted 100,000 miles).

Here are the new parts that B&M sent



This is the new bushing, next to the old bushing



Once I started to assemble the unit, I found that the Porsche teflon slider and the side shifter ball were worn as well.



Notice the play of the sliding ball inside the teflon part



So, since the slider part is a Porsche part and not replaceable I decided to hack it.
By cutting a thin slice of yellow teflon material and sanding it down to the proper thickness



I was then able to slide it into place and take up the slack



then I just assembled everything back together



and put it back in its place



these new bushings even have and adjusting set screw for very precise and no slop shifting



now I can have my old ultra short shifter back



and I really need it for next year to see if I can get a third one of these, next December



Happy Boxstering,
Pedro
 

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Premium Member
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2,675 Posts
Hi Pedro,

glad you have sorted this one out and hats off to 'Eric the bump' :)

btw fyi the genuine 986 short shift kit has bushings with the adjustment screws similar to the ones you now have on your new B&M setup.

Also and notably the 987 Porsche kit comes complete with the housing so no 'chipping' out the old bushes with a chisel, just swap the complete shifter.

Anyhow, Happy Holidays Pedro from England.
 

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Premium Member
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280 Posts
It is great to hear that everything finally worked out OK. I'm glad that B&M came through for you, even if it took some gentle persuasion from Eric.

Chuck
 

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Registered
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1,210 Posts
I've been waiting on Dice to come out with a solution for the new 09 radios. After reading this I'll order it from Eric.
 

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Premium Member
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602 Posts
Cheers to Eric for stepping up when it wasn't his problem :cheers:, glad to see shifter works as good or even better than before....
 

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Enjoying the drive.
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1,265 Posts
See now THAT is customer service and Eric doesn't even work for B&M.
 
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