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Boxster/Cayman Specialist
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... unless you provide them with the original receipt of purchase.

I had purchased a short shift kit from them many years ago.
I went with them instead of Schnell because they offered a "lifetime warranty".
Last week one of the teflon bushings (rearmost) gave out on me and I couldn't shift gears.
I called B&M and they told me that I just need to send the original receipt (which I've lost after so many years).
They wouldn't budge on this.
I asked them to sell me the broken bushing, they wouldn't.
The solution for them was for me to buy a new shifter.

Well, the solution for me was to make my own bushing!
But it really p!sses me off that a company offers a lifetime warranty and when that unit breaks they won't stand behind their promise.

If it's a lifetime warranty why do they require your receipt? Sears doesn't!

Finished ranting.
Happy Boxstering,
Pedro
 

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It pays to keep a file with all paperwork on your car, motorcycle, and so on for a variety of reasons.....this being one of them. B&M probably doesn't archive their customer base with the transaction history.
 

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Yeah, but if it is a lifetime warranty then why does it matter when you bought it or if you have a receipt? If you posses their product and it breaks then it is obvious you aquired it somewhere (you didn't make a forgery!) and they should honor the warranty.
 

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Yeah, but if it is a lifetime warranty then why does it matter when you bought it or if you have a receipt? If you posses their product and it breaks then it is obvious you aquired it somewhere (you didn't make a forgery!) and they should honor the warranty.
I agree. Seems like a stupid technicality to have to have the receipt. I have done the Sears exchange several times with craftsman tools and no receipt.
 

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Super Moderator
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Exactly, if you have a Craftsman tool where else would you get it if not Sears? Same with the short shifter.
Don't know about you, but I bought my B&M from Bumperplugs. I believe there are a lot of other third party vendors that sell B&M.

Maybe B&M states in their warranty that it applies only to the original owner/purchaser and thus a receipt is required as proof. There are a lot of other companies that do this.
 

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Sorry that happened. I still believe it's a quality product. I certainly do think they should have at least given you a lousy $2 bushing. I would think that if you could've gotten to the owner or president that he/she would've at least made that happen. Disappointing.
 

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Poor customer service. Yes, I agree that the customer should keep a file with all of their reciepts, but if the company offers a true "Lifetime" warranty, then they need to honor it and replace said bushing.

This is the kind of thing that will turn me off to buying from a company.
 

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Yeah, but if it is a lifetime warranty then why does it matter when you bought it or if you have a receipt? If you posses their product and it breaks then it is obvious you aquired it somewhere (you didn't make a forgery!) and they should honor the warranty.
totally agree! couldn't have said it better.

i guess it was a "limited-lifetime" warranty.
 

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... unless you provide them with the original receipt of purchase.

I had purchased a short shift kit from them many years ago.
I went with them instead of Schnell because they offered a "lifetime warranty".
Last week one of the teflon bushings (rearmost) gave out on me and I couldn't shift gears.
I called B&M and they told me that I just need to send the original receipt (which I've lost after so many years).
They wouldn't budge on this.
I asked them to sell me the broken bushing, they wouldn't.
The solution for them was for me to buy a new shifter.

Well, the solution for me was to make my own bushing!
But it really p!sses me off that a company offers a lifetime warranty and when that unit breaks they won't stand behind their promise.

If it's a lifetime warranty why do they require your receipt? Sears doesn't!

Finished ranting.
Happy Boxstering,
Pedro
Have you checked the fine print on your receipt? Haha sorry couldn't resist.
 

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Maybe it is because their design has been copied. Without a receipt, they don’t really know whether I purchased their product or a counterfeit copy of it.
 

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Maybe it is because their design has been copied. Without a receipt, they don’t really know whether I purchased their product or a counterfeit copy of it.
Or they want to make sure you purchased it from an authorized reseller.

There are a lot of legitimate reasons for a company to ask for proof of purchase, regardless of how long a warranty is.

The OP should have read the warranty terms to see exactly what he would need to do if/when he required warranty service or replacement. If he didn't, too bad. It's not the company's fault.
 

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Premium Member
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3,492 Posts
... unless you provide them with the original receipt of purchase.

I had purchased a short shift kit from them many years ago.
I went with them instead of Schnell because they offered a "lifetime warranty".
Last week one of the teflon bushings (rearmost) gave out on me and I couldn't shift gears.
I called B&M and they told me that I just need to send the original receipt (which I've lost after so many years).
They wouldn't budge on this.
I asked them to sell me the broken bushing, they wouldn't.
The solution for them was for me to buy a new shifter.

Well, the solution for me was to make my own bushing!
But it really p!sses me off that a company offers a lifetime warranty and when that unit breaks they won't stand behind their promise.

If it's a lifetime warranty why do they require your receipt? Sears doesn't!

Finished ranting.
Happy Boxstering,
Pedro
Pedro:

This is very short-sighted on B&M's part. I bought one of their kits and will not be installing it. First, the difficulty of the install into a Cayman S is really much higher than the mod is worth to me. Second, this is not the first story I've heard about these shifters breaking or giving problems. Considering I have to tear apart half my interior to install it and then do it again to repair it, I'm just not going to go there.

FS: New in box B&M shifter.
 

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"Tearing apart half your interior" to install a short shifter is not unique to B&M products. You will still have to do the same thing if you purchased the Porsche OEM unit or any other third party short shifter.

If this is the reason why you're avoiding installing a short shifter, I feel bad for you. It really is a great modification to a MT car, and overall B&M makes very good products. Just because you've read some stories about issues with it doesn't mean it's happened to everyone, or even a majority of B&M owners. I had mine for 3 years, and it worked flawlessly during that time.
 

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Northeast Member
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747 Posts
The center console isn't quite half the interior...

I bought my B&M here when they had the auction. I didn't get a reciept--I guess I will have to email Eric and have him send me one just in case...
 

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Premium Member
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"Tearing apart half your interior" to install a short shifter is not unique to B&M products. You will still have to do the same thing if you purchased the Porsche OEM unit or any other third party short shifter.

If this is the reason why you're avoiding installing a short shifter, I feel bad for you. It really is a great modification to a MT car, and overall B&M makes very good products. Just because you've read some stories about issues with it doesn't mean it's happened to everyone, or even a majority of B&M owners. I had mine for 3 years, and it worked flawlessly during that time.
Interpol:

Glad you're enjoying your B&M shifter. Hope you saved your receipt and have no issues with it.

My point is, the things do break occasionally and when they break, I have to do this install TWICE or PAY someone else to do it TWICE. The cost of one install easily equals or exceeds the cost of the kit. If you DIY, you run the risk of damaging some part of your interior. It's a lot of disassembly and reassembly of a lot of expensive Porsche interior pieces.

So now, say I've gone to all this trouble and torn my dash out for the install and the thing malfunctions...This company doesn't have the decency to send a little bushing that has worn out when the customer has done all the work of taking the interior apart for the second time and has even diagnosed the problem for them, telling them the solution and asking for a new, inexpensive spare part? They won't even SELL him the part?

That is not a lifetime warranty and that is short-sighted and dumb on the part of B&M. It's not the type of service I expect from vendors of expensive aftermarket Porsche parts.

For a few bucks, they could have made this guy and all the others I've read about happy enough to start complimentary threads instead of upset enough to start a well-deserved nasty thread like this one.

It's enough for me to not want to install their shifter in spite of my buying mine from Eric. I think I still even have my receipt, but I'm not going to bother with these people or this shifter.

These B&M people are getting exactly the negative publicity they deserve here. They've earned it. I hope Eric will read this and speak to them. This is no way to run a railroad.

If so few of them break, how much could it cost them to listen to their customers and take care of them?

You can feel sorry for me if you like. This shifter is not going in my car.

I'll make someone a GREAT deal on my unopened B&M shifter. It's a "great mod". Ask Interpol. My "sorriness" is your gain.
 

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Interpol:

Glad you're enjoying your B&M shifter. Hope you saved your receipt and have no issues with it.

My point is, the things do break occasionally and when they break, I have to do this install TWICE or PAY someone else to do it TWICE. The cost of one install easily equals or exceeds the cost of the kit. If you DIY, you run the risk of damaging some part of your interior. It's a lot of disassembly and reassembly of a lot of expensive Porsche interior pieces.

So now, say I've gone to all this trouble and torn my dash out for the install and the thing malfunctions...This company doesn't have the decency to send a little bushing that has worn out when the customer has done all the work of taking the interior apart for the second time and has even diagnosed the problem for them, telling them the solution and asking for a new, inexpensive spare part? They won't even SELL him the part?

That is not a lifetime warranty and that is short-sighted and dumb on the part of B&M. It's not the type of service I expect from vendors of expensive aftermarket Porsche parts.

For a few bucks, they could have made this guy and all the others I've read about happy enough to start complimentary threads instead of upset enough to start a well-deserved nasty thread like this one.

It's enough for me to not want to install their shifter in spite of my buying mine from Eric. I think I still even have my receipt, but I'm not going to bother with these people or this shifter.

These B&M people are getting exactly the negative publicity they deserve here. They've earned it. I hope Eric will read this and speak to them. This is no way to run a railroad.

If so few of them break, how much could it cost them to listen to their customers and take care of them?

You can feel sorry for me if you like. This shifter is not going in my car.

I'll make someone a GREAT deal on my unopened B&M shifter. It's a "great mod". Ask Interpol. My "sorriness" is your gain.
Cheers to you. Well said.
 

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...that is short-sighted and dumb on the part of B&M. It's not the type of service I expect from vendors of expensive aftermarket Porsche parts.

For a few bucks, they could have made this guy and all the others I've read about happy enough to start complimentary threads instead of upset enough to start a well-deserved nasty thread like this one.
+1. Behavior like this mystifies me.
 

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Interpol:

Glad you're enjoying your B&M shifter. Hope you saved your receipt and have no issues with it.

My point is, the things do break occasionally and when they break, I have to do this install TWICE or PAY someone else to do it TWICE. The cost of one install easily equals or exceeds the cost of the kit. If you DIY, you run the risk of damaging some part of your interior. It's a lot of disassembly and reassembly of a lot of expensive Porsche interior pieces.

So now, say I've gone to all this trouble and torn my dash out for the install and the thing malfunctions...This company doesn't have the decency to send a little bushing that has worn out when the customer has done all the work of taking the interior apart for the second time and has even diagnosed the problem for them, telling them the solution and asking for a new, inexpensive spare part? They won't even SELL him the part?

That is not a lifetime warranty and that is short-sighted and dumb on the part of B&M. It's not the type of service I expect from vendors of expensive aftermarket Porsche parts.

For a few bucks, they could have made this guy and all the others I've read about happy enough to start complimentary threads instead of upset enough to start a well-deserved nasty thread like this one.

It's enough for me to not want to install their shifter in spite of my buying mine from Eric. I think I still even have my receipt, but I'm not going to bother with these people or this shifter.

These B&M people are getting exactly the negative publicity they deserve here. They've earned it. I hope Eric will read this and speak to them. This is no way to run a railroad.

If so few of them break, how much could it cost them to listen to their customers and take care of them?

You can feel sorry for me if you like. This shifter is not going in my car.

I'll make someone a GREAT deal on my unopened B&M shifter. It's a "great mod". Ask Interpol. My "sorriness" is your gain.
Your loss, I guess.

First, I fail to see how your argument that tearing up your interior console twice in case something breaks or goes wrong applies only to B&M and not to any other short shifter manufacturer out there. IMO it's irrelevant, since you pretty much need to go through the same process regardless of who made your short shifter.

Second, before you sell off your B&M maybe you should take a look at the written warranty policy that should have been included with the shifter. If someone has issues with B&M because none of this was stated, that's one thing, but if it's clearly stated as to what is required to obtain warranty parts/service, then it's your own fault. A limited lifetime warranty doesn't mean the consumer gets to run roughshod over the company.

Third, try putting yourself in B&M's situation. I can understand why they might have some stringent standards for warranty repairs, can you? A short shifter is not a part that you want to buy from just any reseller. Like a lot of other items, a company's warranty applies only when the item is purchased from an authorized reseller. Gray market sales of items (especially crucial auto parts) mean the authorized distribution system is bypassed, and the manufacturer has no idea where the part came from - or it could be counterfeit. This is why a lot of companies (luxury watches, photographic equipment, etc.) explicitly state on their websites that their items purchased on the gray market are not covered by their warranty, lifetime or otherwise. Another example would be Breitling watches - they have a very specific authorized reseller and repair network, and under no circumstances will they sell replacement parts to the end user - even if the user took apart his watch and knows exactly what part he needs. Furthermore, they require that the buyer send in a proof of purchase showing where the watch was bought when he/she sends the watch in for maintenance or repair. Is that so unreasonable?

Fourth - I don't appreciate the obvious sarcasm in your post. You can post all you want about how you think B&M sucks and that their warranty policy is outrageous and ridiculous, but to be honest some of your arguments don't hold water. I have no problem with you boycotting B&M and selling your unit, but I gave my opinion and I stand by it. There are probably specific legal and business reasons why B&M is doing what they're doing and until they actually can post their side of things all you have to go on is a biased version of the story.

Fifth - "expensive aftermarket Porsche parts"? Quit being so melodramatic. You probably paid less than $200 for that B&M if you bought it from Eric. You wanna act like a jerk on this thread, I can be just as much of one right back atcha.
 
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