I will be taking my Cayman S in for a few service items (low tone horn out, dash rattle, TPMS acting up) in the next few weeks and I just wanted to get some last-minute opinions on Pacific in Torrance, Rusnak Pasadena and McKenna in Norwalk. Specific techs or service writers that you've had success with would be great. Here are my thoughts so far:
Pacific
McKenna
Rusnak
I think that right now I'm leaning towards McKenna due to the convenience, but I'm open to other people's thoughts.
Pacific
- Farthest away from my home (40 miles), closest to my work (10 miles)
- Always been treated nicely by the sales staff there when I have just gone in to look
- Another member here said they had no problem getting a Porsche loaner when they took their car in for service
McKenna
- Very convenient (I drive by it every day and it's 8 miles from my house)
- I'm a bit biased against McKenna because of their sales staff. I've either been A) ignored or B) had the typical shady car dealer tactics used against me. To be fair, this has been at the VW/Audi building and I know that I shouldn't use the sales experience of a large dealership to judge their service department.
- Searches here have indicated that a tech named Huy is very good.
Rusnak
- I bought my car from Rusnak
- Least convenient to home and work
I think that right now I'm leaning towards McKenna due to the convenience, but I'm open to other people's thoughts.