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Discussion Starter · #21 ·
I worked for dealerships for over 40 years and dealers have a thing called goodwill which allows them to warranty parts and service not usually covered by factory warranty.
It also allows them to warranty even though the warranty is up.
Each manufacturer allows a percentage each month to keep customers as customers.
If Porsche denies fixing this problem I have several avenues that I can use and I am ok with paying something but not the whole amount.
I have bought several cars from this dealer as they have Mercedes,Audi as well as the Porsche franchise.
I have greased many wheels at all the franchises .
I ll keep everyone in the loop.
 

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+1 on this. Unfortunately, it seems epidemic in dealerships AND independent shops of all brands I used. Sorry for OT.
Since you are from Cincy, the dealer that left me out to dry was Porsche Kings. My local service mgr was someone I just couldn’t stomach and they didn’t want my business enough when I bought the car. Kings was glad to have my service business for 6 years. Then the first sign of a problem, a problem they should have seen toward the end of that 6 years, I get crickets in response.

Apparently loyalty only goes one way, IN to the dealership.


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Since you are from Cincy, the dealer that left me out to dry was Porsche Kings.
Thanks for sharing that. Porsche Kings got my car off the flatbed when I hit ginormous pothole on I-71 just south of Columbus going to Mid-Ohio. They replaced the tires, did nothing wrong - but I am still going to the other Cincinnati Porsche dealer where I bought the car. Let's just say they (Kings) did not impress me enough to switch.

In the other dealership, they are still OK, but far from how they were 4-5 years ago. They also changed a lot of people, too. I just get that feeling that they don't need our business anymore - they are swamped. And this extends to other brands even more as well as other businesses.

Sorry for the OT.
 
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Thanks for sharing that. Porsche Kings got my car off the flatbed when I hit ginormous pothole on I-71 just south of Columbus going to Mid-Ohio. They replaced the tires, did nothing wrong - but I am still going to the other Cincinnati Porsche dealer where I bought the car. Let's just say they (Kings) did not impress me enough to switch.

In the other dealership, they are still OK, but far from how they were 4-5 years ago. They also changed a lot of people, too. I just get that feeling that they don't need our business anymore - they are swamped. And this extends to other brands even more as well as other businesses.

Sorry for the OT.
Porsche of the Village? That’s where I purchased mine and got any needed service done. There were decent 6 years ago. Sad to hear they have gotten less customer-focused.

I’m sure my sales guy has retired by now.
 

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Discussion Starter · #25 ·
Was at the dealership today Porsche said No as it is cosmetic however the service manager said they would goodwill it first he is going again to get Porsche to warranty it as I am complaining that dirt is getting inside the light.
Affecting the light effectiveness causing problems with night driving.
That’s the latest will keep the forum enformed
 

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I’m sure my sales guy has retired by now.
Yes, Porsche of the Village.

Yes, he retired, he sold me mine as well.

David, but forgot the last name. Sales manager AJ is still there.

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Discussion Starter · #27 ·
Product Font Screenshot Material property Technology

Ok latest update
Called my contact at the dealership and then got a call from the service manager.
Porsche is replacing my headlight under warranty.
Guess I will be taking the Franklin brothers with me when my light comes in.
Also getting a loaner car as I am having all my wheels painted gloss back to match
my new center caps.
 

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Those are cool, especially since I have a racing yellow Cayman:)

I switched out my front badge to an authentic factory badge that has been switched to silver instead of gold (1st image below), so I wanted to source similar badges for the wheel platinum satin wheel crest. Couldn't find badges that small, but did locate someone selling silver version on E Bay with black outlines but no color. They were made to stick over the factory crest with thin double sided tape however there still stuck up a couple mm further and it drove me crazy.

I removed the gold factory colored crest and to my surprise the E bay version were essentially the identical metal in every way, so I hand painted and cleared coated the candy burgundy red details to match my hood crest colors and appearance ,and glued them in

Guitar accessory Font Badge Crest Shield
Guitar accessory String instrument accessory Plant Crest Motor vehicle
Wheel Tire Vehicle Automotive tire Motor vehicle
 

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Thanks for sharing that. Porsche Kings got my car off the flatbed when I hit ginormous pothole on I-71 just south of Columbus going to Mid-Ohio. They replaced the tires, did nothing wrong - but I am still going to the other Cincinnati Porsche dealer where I bought the car. Let's just say they (Kings) did not impress me enough to switch.

In the other dealership, they are still OK, but far from how they were 4-5 years ago. They also changed a lot of people, too. I just get that feeling that they don't need our business anymore - they are swamped. And this extends to other brands even more as well as other businesses.

Sorry for the OT.
My local dealer, Tom Wood, are the same way. I’ve found a few options from independent but as of now, I’m doing all my own. Unless I need something diagnosed and I can’t fix it, I’ll utilize those options. I’m done with dealers.


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View attachment 281686
Ok latest update
Called my contact at the dealership and then got a call from the service manager.
Porsche is replacing my headlight under warranty.
Guess I will be taking the Franklin brothers with me when my light comes in.
Also getting a loaner car as I am having all my wheels painted gloss back to match
my new center caps.
Well, actually I’m guessing this is a goodwill the dealer is providing because they are allowed a certain dollar amount per year to spend on customer goodwill repairs. I doubt Porsche is covering it as warranty. They may be saying that, but I doubt it in reality.

My local dealer, told me as much regarding the dollars Porsche allows them to spend and said they have to decide strategically where to spend it. Since I had never serviced it there, they decided they’d do it for just parts cost and $500 discount from Porsche, making it $5000 out of my pocket. Not…

The servicing dealer for 6 years, Kings, told me they’d get with the rep to check it out, and I’ve never heard from them since even after several calls to the service manger afterwards.


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Discussion Starter · #34 ·
Whether they good will it or warranty it doesn’t matter to me.
Before I retired I work at dealers got over 40 years and know what miracles dealers came perform.
I have bought several cars from this dealer franchises and they do all my service work.
Plus treating the personal the right way has a lot of weight in getting things done.
I usually take my buddy Andrew with me when I go however when this repair is made I think I need to take the Franklin Brothers with me.
I am also paying to color change my wheels and they are giving me a loaner car.
When I bought my 2020 Dodge Scat Charger I had their MB dealership tint my windows and the gave me a Mercedes loaner car got the day.
Treat people right and a little spiffing goes a long way.
 

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Whether they good will it or warranty it doesn’t matter to me.
Before I retired I work at dealers got over 40 years and know what miracles dealers came perform.
I have bought several cars from this dealer franchises and they do all my service work.
Plus treating the personal the right way has a lot of weight in getting things done.
I usually take my buddy Andrew with me when I go however when this repair is made I think I need to take the Franklin Brothers with me.
I am also paying to color change my wheels and they are giving me a loaner car.
When I bought my 2020 Dodge Scat Charger I had their MB dealership tint my windows and the gave me a Mercedes loaner car got the day.
Treat people right and a little spiffing goes a long way.
Agree. If you are implying I somehow treated them badly and failure to even communicate is some how my fault, you’re completely mistaken. I was always treated right before this. And I feel a treated them right as well. I don’t know a stranger so I always try to make friends of people doing any kind of service for me. I had the same service writer each time and we were on first name basis.

This service manager just failed me for no or no good reason.


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Discussion Starter · #36 ·
I am not saying you So don’t take it personal
Some people are just plain rude working for a dealership I have run in to a few .
Plus working as a manager I can honestly say their are good managers and their are managers that need to be more customer friendly.
Price is a incentive but if you don’t get the service what did you save ?
I would rather pay more for great customer friendly service !!!!
 

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Discussion Starter · #37 ·
Well, actually I’m guessing this is a goodwill the dealer is providing because they are allowed a certain dollar amount per year to spend on customer goodwill repairs. I doubt Porsche is covering it as warranty. They may be saying that, but I doubt it in reality.

My local dealer, told me as much regarding the dollars Porsche allows them to spend and said they have to decide strategically where to spend it. Since I had never serviced it there, they decided they’d do it for just parts cost and $500 discount from Porsche, making it $5000 out of my pocket. Not…

The servicing dealer for 6 years, Kings, told me they’d get with the rep to check it out, and I’ve never heard from them since even after several calls to the service manger afterwards.


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You paying 5k for one light ?
My light only list for 2600
I am Only doing the light that’s bad
 

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I am not saying you So don’t take it personal
Some people are just plain rude working for a dealership I have run in to a few .
Plus working as a manager I can honestly say their are good managers and their are managers that need to be more customer friendly.
Price is a incentive but if you don’t get the service what did you save ?
I would rather pay more for great customer friendly service !!!!
Ok. I didn’t think you were saying that but wasn’t 100% sure.

And yes I agree. I have friends and family that are embarrassing to be in a setting like a restaurant with them. How rude they can be.

I’ve had many nieces who worked as waiters and I know how hard it can be. And I’ve worked retail early in life, so I know first hand. I think that’s why I try to make friends with those doing a service for me. I loved those kinds of customers in my careers dealing with the public.

And I also agree, I’m happy to pay for great service. And, in the case of the dealership, I did. But when it all hit the fan, I was the one left with no support, whatsoever.


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You paying 5k for one light ?
My light only list for 2600
I am Only doing the light that’s bad
$5000/2, dealer labor $0. And there is nothing magical or special about replacing them. Takes less that 10 mins. So the free labor the dealer would have provided was more to appear they were stepping up.

I could’ve gotten new ones from Suncoast for $3000, and that was my backup plan, but the removal of the top surface coating and Xpel applied was the right fix. To this day you cannot tell anything was ever done to them. They look brand new. And there was alway the chance spending even $3000 on new ones could eventually result in the same scenario.


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