Now that they've switched over, and seem to have something resembling customer service, I'm going after that cash or another subscription. That's what happens when big business gets control. Long live ma and pa establishments. Please support them and don't buy off of Amazon.
What I've found effective on these companies that no longer answer anything sent to them via phone, email or a web-form for support - Facebook'm.
They all have Facebook pages - with a section for comments. Making a comment about how bad their customer service is always has gotten my issues addressed. Apparently whoever runs those sort of pages must think that some boss must read the page, so just ghosting you isn't gonna fly.
Did it yesterday with Verizon. One of my cable boxes went out.. their on-line troubleshooter was useless (part of the diagnostics involves disconnecting my internet connection, which then kills the troubleshooter.. duh....) and I found nowhere on their website to discuss the issue with the box and get a replacement. I got on FB about 3PM yesterday, there is a new box sitting in my living room waiting for me to install it. UPS was here at 10AM with it.
Did the same thing with Foxwell - ended up with a long, although unresolved conversation with them which went on in FB messenger, and the same for a number of other businesses. So far it's worked. Go figure, FB actually has a bit of value.. whod'a thunk it?
Meanwhile - Ed - does the lock cylinder have to come out on the driver's door to remove the handle?