[wkearney99]

I just received this e-mail from Porsche:

Technology Upgrade for your Porsche Car Connect Module

We are writing to inform you about a change to the Porsche Car Connect services available on your 2017 Cayenne GTS [VIN: WPXXXXXX].

As wireless technology continues to evolve, telecommunications providers in North America are transitioning from their 3G networks to focus their resources on more advanced technology. AT&T made a decision to sunset their 3G network on February 22nd, 2022. Unfortunately, this decision is beyond Porsche’s control.

As a result, the following Porsche Car Connect services* previously offered in your Cayenne GTS will be impacted:

Remote Services, Safety Services, and Security Services.

We are pleased to offer you a technology upgrade to replace the existing 3G connectivity module with a 4G LTE module free of charge for parts and labor. This product will be available at your authorized Porsche dealership in late December 2021**.

What you should do.

If you wish to continue uninterrupted Porsche Car Connect subscription services, please plan to make an appointment at your dealership in late December and complete the technology upgrade before February 22nd 2022. With an active subscription, your Porsche Car Connect Services can continue to function after the technology upgrade.


Please feel free to reach out to our Porsche Connect team at 1-800-PORSCHE (1-800-767-7243) should you have any questions.
*Navigation & Infotainment package and WiFi package are not affected.
**Availability of the 4G LTE connectivity module can vary per dealership.

I'm guessing it will also apply other models that have a 3G cellular connection for their Connect services.

 

[lacibaci]

Is there a way to check whether you have 3G module or 4G (LTE) module?

 

[lacibaci]

Nevermind, mine shows up in the status as "LTE" so I guess I already have the 4G module even though Porsche thinks I got 3G. (2017 PE)

 

[wkearney99]

Nevermind, mine shows up in the status as "LTE" so I guess I already have the 4G module even though Porsche thinks I got 3G. (2017 PE)

From what I understand, the PCM's radio is different than the one the Connect services use. It's a whole separate module, not the PCM radio.

 

[jb4ever]

This is ridic! my dealer just told me he cant enable porsche car connect on my 2019 911 because of this recall. my car too shows LTE but i wonder if the remote services use a different network card.

 

[lacibaci]

This is ridic! my dealer just told me he cant enable porsche car connect on my 2019 911 because of this recall. my car too shows LTE but i wonder if the remote services use a different network card.

Yes, apparently Porsche uses a different module for Car Connect functions - which is 3G only.

 

[jb4ever]

Of course its a different module! Our luck why is everything complicated with Porsche? sigh

 

[craig001]

Hey guys, just a heads up on this TSB/recall. Had a call from my SA yesterday telling me that Porsche is suspending this (at least for my flavor of Cayenne - 2016 SeH) due to issues of no-start after installation. I am taking it in for it's 50k and intermediate service next week and will learn more hopefully.

 

[Miles981]

I received a similar email:

As a Porsche Car Connect Services customer, we are pleased to offer you an opportunity to purchase a technology upgrade** to replace the existing 3G connectivity module with 4G LTE one. This product will be available at your authorized Porsche dealership beginning in late February 2022.

What you should do.
If you wish to continue uninterrupted Porsche Car Connect subscription services, please plan to make an appointment at your dealership to purchase an upgrade.

Does anyone know if this will be covered or a costly service?

 

[RSchwerer]

Interesting. This is probably the reason that last fall Mercedes switched from ATT to T-Mobile for their version - called "Mercedes Me connect". I don't remember having a recall for modification so the service carrier change was transparent to the owners. I think they just pushed out a firmware update.

 

[snakebitten]

I don't think any of the major carriers support legacy technology forever. Eventually they will all end 3G support.

 

[craig001]

It is covered. Call your dealership beforehand to make sure they have the pieces parts needed for the upgrade. It's the module and some shear bolts/screws. Hopefully it will go smoother than my update.

 

[lacibaci]

Does anyone know where this module is located?

 

[craig001]

In my 2016 Cayenne it is in the cargo area drivers side

 

[lacibaci]

In my 2016 Cayenne it is in the cargo area drivers side

Thanks, should be similar for 2017.

 

[lacibaci]

Just had this update done. I am happy to report that it was very uneventful. Didn't even have to log out from the mobile app.

 

[kevinb37]

Just had this update done. I am happy to report that it was very uneventful. Didn't even have to log out from the mobile app.

My dealer advises that my parts are finally in. How long was the installation process on yours? Thanks!

 

[lacibaci]

My dealer advises that my parts are finally in. How long was the installation process on yours? Thanks!

I am not sure. I dropped it off and picked it up the next day.

 

[kevinb37]

I am not sure. I dropped it off and picked it up the next day.

Okay thanks for the quick response. I plan on waiting for it so we shall see as they said it should take one hour.