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Filed under: Car Buying, Audi, Buick, Honda, Kia, Lincoln, Mazda, Porsche, Scion, Subaru, Toyota, Ownership


The Consumer Reports Annual Auto Reliability Survey (right) is out, and the top two spots look much the same as last year's list with Lexus and Toyota in first and second place, respectively. However, there are some major shakeups for 2014, with Acura plunging eight spots from third in 2013 to 11th this year, and Mazda replaces it on the lowest step of the podium. Honda and Audi round out the top five. This year's list includes six Japanese brands in the top 10, two Europeans, one America and one Korean.

Acura isn't the only one taking a tumble, though. Infiniti is the biggest loser this year by dropping 14 spots to 20th place. Other big losses come from Mercedes-Benz with an 11-place fall to 24th, and GMC, which declines 10 positions to 19th.

Perhaps unsurprisingly, it's not traditional mechanical bugs hauling down these automaker's reliability scores. Instead, pesky problems with infotainment systems are taking a series toll on the rankings. According to Consumer Reports, complaints about "in-car electronics" were the most grumbled about element in new cars. Problem areas included things like unresponsive touchscreens, issues pairing phones and multi-use controllers that refused to work right.

The biggest offender was Infiniti's InTouch infotainment system on its new Q50, with over 20 percent of owners reporting problems. The QX60 SUV also was dinged on its reliability. Hence, the Japanese brand dropped 14 places in just a year.

Ford has reason to celebrate, though. Lincoln deserves a gold star for the best improvement by moving up 12 spots to take 15th place. Also, improvements to MyFord Touch helped the Blue Oval to jump three places to 23rd position. According to CR, the Explorer had just a 3-percent complaint rate for its infotainment system, versus a peak of 28 percent for the model in years past.

The data in the table above (click to expand) is based on responses to surveys from CR subscribers. The institute claims that 2014 was its largest one yet, with info gathered for over 1.1 million vehicles. Scroll down to read the full press release about the results.Continue reading Consumer Reports says infotainment systems 'growing first-year reliability plague'
Consumer Reports says infotainment systems 'growing first-year reliability plague' originally appeared on Autoblog on Mon, 27 Oct 2014 16:02:00 EST. Please see our terms for use of feeds.
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My Cayman is going in next week so the dealer can figure out why the entire system shuts down while driving. In the last 500 miles of driving it has been perfect. In the prior 500 it turned off 4 times. ???

Any ideas?
Apparently, I am not the only one who has noticed.



Filed under: Car Buying, Audi, Buick, Honda, Kia, Lincoln, Mazda, Porsche, Scion, Subaru, Toyota, Ownership


The Consumer Reports Annual Auto Reliability Survey (right) is out, and the top two spots look much the same as last year's list with Lexus and Toyota in first and second place, respectively. However, there are some major shakeups for 2014, with Acura plunging eight spots from third in 2013 to 11th this year, and Mazda replaces it on the lowest step of the podium. Honda and Audi round out the top five. This year's list includes six Japanese brands in the top 10, two Europeans, one America and one Korean.

Acura isn't the only one taking a tumble, though. Infiniti is the biggest loser this year by dropping 14 spots to 20th place. Other big losses come from Mercedes-Benz with an 11-place fall to 24th, and GMC, which declines 10 positions to 19th.

Perhaps unsurprisingly, it's not traditional mechanical bugs hauling down these automaker's reliability scores. Instead, pesky problems with infotainment systems are taking a series toll on the rankings. According to Consumer Reports, complaints about "in-car electronics" were the most grumbled about element in new cars. Problem areas included things like unresponsive touchscreens, issues pairing phones and multi-use controllers that refused to work right.

The biggest offender was Infiniti's InTouch infotainment system on its new Q50, with over 20 percent of owners reporting problems. The QX60 SUV also was dinged on its reliability. Hence, the Japanese brand dropped 14 places in just a year.

Ford has reason to celebrate, though. Lincoln deserves a gold star for the best improvement by moving up 12 spots to take 15th place. Also, improvements to MyFord Touch helped the Blue Oval to jump three places to 23rd position. According to CR, the Explorer had just a 3-percent complaint rate for its infotainment system, versus a peak of 28 percent for the model in years past.

The data in the table above (click to expand) is based on responses to surveys from CR subscribers. The institute claims that 2014 was its largest one yet, with info gathered for over 1.1 million vehicles. Scroll down to read the full press release about the results.Continue reading Consumer Reports says infotainment systems 'growing first-year reliability plague'
Consumer Reports says infotainment systems 'growing first-year reliability plague' originally appeared on Autoblog on Mon, 27 Oct 2014 16:02:00 EST. Please see our terms for use of feeds.
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Seems like the Italians never learn. Fix It AgainTony is, just as it was when they were driven out of the American market due to unreliability decades ago, THE worst car sold in the U.S. And indeed all 4 worst cars--Fiat, Jeep, Ram, and Dodge, are all Italian owned. Chrysler is hardly better.

Nice that Cayman beat out Cayenne, Panamera, 911, (and apparently Boxster??).

And why on earth is Buick almost always the most reliable of all American cars? You'd think GM would find a way to run it down to the level of their other cars, but that never happens. Anybody know why?

Chevy's rankings don't exactly make me want to run out and get a C7.

I haven't had the Cayman S long enough to comment, but my previous experiences with Toyotas and 328i BMWs fit perfectly with this 2014 chart.
 

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Seems like the Italians never learn. Fix It AgainTony is, just as it was when they were driven out of the American market due to unreliability decades ago, THE worst car sold in the U.S. And indeed all 4 worst cars--Fiat, Jeep, Ram, and Dodge, are all Italian owned. Chrysler is hardly better.

Nice that Cayman beat out Cayenne, Panamera, 911, (and apparently Boxster??).

And why on earth is Buick almost always the most reliable of all American cars? You'd think GM would find a way to run it down to the level of their other cars, but that never happens. Anybody know why?

Chevy's rankings don't exactly make me want to run out and get a C7.

I haven't had the Cayman S long enough to comment, but my previous experiences with Toyotas and 328i BMWs fit perfectly with this 2014 chart.
Maybe the Buick is so reliable because it only comes with an AM radio.
 

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Sometimes you have to look at another aspect of reliability ratings: How is the vehicle used, and by whom. Likely the Buick is owned by someone not a car enthusiast and possibly perhaps not aware of things going wrong?......or the car is used so "gently that nothing could ever break". A Corvette, as an example, might be used and abused showing the results of hard use. Same parts in the Corvette (mostly) as in other Chevy/GM cars. (this is an example though) It is interesting that Porsche ranks as high as it does, as many Porsche cars are tracked and run hard. Also service will influence reliability. It is well know that people who buy American cars, for the most part, are buying an appliance and don't adhere to any maintenance schedules. When car manufacturers went to "service at no charge" policies they didn't do that to help the customer or sell more cars. They did that to help the Dealers. Prior to that policy, the cars that were coming back to dealers..... in particular off lease.... had no maintenance and needed considerable work at the end of the lease. The auto manufacturers assumed that if they paid for service, perhaps people would bring in their cars for service and the dealers would get better cars needing less reconditioning. No comment on the Chrysler/Fiat situation though......some things never change. Just some thoughts to ponder!
 

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Sometimes you have to look at another aspect of reliability ratings: How is the vehicle used, and by whom. Likely the Buick is owned by someone not a car enthusiast and possibly perhaps not aware of things going wrong?......or the car is used so "gently that nothing could ever break". A Corvette, as an example, might be used and abused showing the results of hard use. Same parts in the Corvette (mostly) as in other Chevy/GM cars. (this is an example though) It is interesting that Porsche ranks as high as it does, as many Porsche cars are tracked and run hard. Also service will influence reliability. It is well know that people who buy American cars, for the most part, are buying an appliance and don't adhere to any maintenance schedules. When car manufacturers went to "service at no charge" policies they didn't do that to help the customer or sell more cars. They did that to help the Dealers. Prior to that policy, the cars that were coming back to dealers..... in particular off lease.... had no maintenance and needed considerable work at the end of the lease. The auto manufacturers assumed that if they paid for service, perhaps people would bring in their cars for service and the dealers would get better cars needing less reconditioning. No comment on the Chrysler/Fiat situation though......some things never change. Just some thoughts to ponder!
Interesting thoughts, but your comments about Buick do not help explain why it always beats Cadillac, Lincoln, Chrysler, etc. There's got to be more to it, but I haven't a clue.
 

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Re: 2015CS. Good points. Living here in Florida you might as well add: Crown Victoria, Mercury, Honda Accords as well as the Cadillac Lincoln, Chrysler, etc. I used to joke that when retired I wanted to buy a big Lincoln or Cadillac, get out into the left lane on the Interstate with my left blinker continuing to run, and travel at 5 mph under the speed limit. We seem to have an abundance of this though. Maybe because the Buick is now designed for China the quality is better? (what am I thinking.....China?) Buick is one of the best selling cars in China!
 
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