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Discussion Starter #1 (Edited)
Victor Wheel Failure and TSW terrible customer service
I had a Victor Innsbruck wheel come apart while on the track at Pocono raceway this past September. While the wheel failure was bad the complete lack of customer service by TSW, Victors parent co mpany, was most disturbing.
From the beginning: I am PCA National Instructor and I drive a 05 997S track car. I purchased the Victor Innsbruck wheels as an additional set for the track. The wheels were one year old and had about 20 days of track time. As always the car was tech inspected previous to the event and no wheel issues were apparent. On the first session of a 3 day event, while driving the Pocono Tri Oval at approximately 100+ MPH the left rear wheel came apart. The entire hub and rim completely separated. (Photos and you tube link attached) The car spun and did two complete 180's and returned to its original direction. The remnants of the hub on the rim sawed thru the lower control arm and dog bone causing damage that resulted in a large bill; however as the video shows it could have been a lot worse.
After the event I went on line to contact Victor Equipment Company to discuss the occurrence. I quickly learned that neither Victor nor TSW has telephone contact information listed other than to find a dealer. I was able to find the TSW corporate HQ number; however, when I called and spoke to a customer service rep, he stated “WE DON’T SPEAK TO THE PUBLIC”. Now my “Irish” was up and contacted the dealer I purchase d the wheels from; WHEEL THING in Philadelphia PA. I expressed what happened and sent photos of the wheel. They contacted the distributor DEALER DIRECT in Allentown PA. To my dismay the distributor responded to the retailer that TSW said “These wheels are NOT FOR TRACK USE” Disturbing since the TSW site refers to their race heritage and the Victor site refers to their superior rotary forged manufacturing process.
In the end I reached out to Car ToyZ in Pleasantville NJ, one of our local retailers that runs a highly reputable shop and was familiar with the distributor. Between Car Toyz and Wheel Thing they convinced Dealer Direct to send a replacement wheel at their expense. Since the wheel was shipping form Victor I suggested that Victor include a UPS call tag so they could see the wheel and analyze it for any manufacturing defects. Victor decided to ignore that as well.

Bottom line; I would stay away from TSW and/or Victor wheels, especially if you track the car. Most importantly, they are clearly not interested in standing behind their product and in fact do everything they can to remain insulated from their end users. I now remember what Caveat Emptor means!

http://www.youtube.com/watch?v=t1m0i4pJiGE&feature=vmdshb
 

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Victor Wheel Failure and TSW terrible customer service
I had a Victor Innsbruck wheel come apart while on the track at Pocono raceway this past September. While the wheel failure was bad the complete lack of customer service by TSW, Victors parent co mpany, was most disturbing.
From the beginning: I am PCA National Instructor and I drive a 05 997S track car. I purchased the Victor Innsbruck wheels as an additional set for the track. The wheels were one year old and had about 20 days of track time. As always the car was tech inspected previous to the event and no wheel issues were apparent. On the first session of a 3 day event, while driving the Pocono Tri Oval at approximately 100+ MPH the left rear wheel came apart. The entire hub and rim completely separated. (Photos and you tube link attached) The car spun and did two complete 180's and returned to its original direction. The remnants of the hub on the rim sawed thru the lower control arm and dog bone causing damage that resulted in a large bill; however as the video shows it could have been a lot worse.
After the event I went on line to contact Victor Equipment Company to discuss the occurrence. I quickly learned that neither Victor nor TSW has telephone contact information listed other than to find a dealer. I was able to find the TSW corporate HQ number; however, when I called and spoke to a customer service rep, he stated “WE DON’T SPEAK TO THE PUBLIC”. Now my “Irish” was up and contacted the dealer I purchase d the wheels from; WHEEL THING in Philadelphia PA. I expressed what happened and sent photos of the wheel. They contacted the distributor DEALER DIRECT in Allentown PA. To my dismay the distributor responded to the retailer that TSW said “These wheels are NOT FOR TRACK USE” Disturbing since the TSW site refers to their race heritage and the Victor site refers to their superior rotary forged manufacturing process.
In the end I reached out to Car ToyZ in Pleasantville NJ, one of our local retailers that runs a highly reputable shop and was familiar with the distributor. Between Car Toyz and Wheel Thing they convinced Dealer Direct to send a replacement wheel at their expense. Since the wheel was shipping form Victor I suggested that Victor include a UPS call tag so they could see the wheel and analyze it for any manufacturing defects. Victor decided to ignore that as well.

Bottom line; I would stay away from TSW and/or Victor wheels, especially if you track the car. Most importantly, they are clearly not interested in standing behind their product and in fact do everything they can to remain insulated from their end users. I now remember what Caveat Emptor means!!

http://www.youtube.com/watch?v=t1m0i...ature=youtu.be
Glad you wre not injured!
 

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Glad you are OK as well and you might want to report both to the BBB so that a complaint is on file and might help warn others in the future. If the wheels are not for the track it should clearly state that on the wheels. If the place that sold them to you knew you were going to be using them on the track then they should share some responsibility as well for selling you wheels that were fit for that purpose.
 

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Discussion Starter #6
Kman
First thanks for the response and kudos on a great web site.
1st, before I considered the wheels I inquired regarding track use. The dealer assured me they were OK. After the Pocono incident the dealer cornered the distributor and they admitted that they confirmed track use.
The bottom line is that Victor Equipment and TSW are not stand up companies.
I have been a manufacturers rep for 30+ years and I have never seen a company act like that.
Rather than deal with the BBB, I prefer to let your members know what's going on so they can avoid any problems.
Thanks again.
 

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Discussion Starter #8
Thanks,
I am not a metallurgist, however, i think you are correct. After seeing the break patterns in the spokes, these are definitely inexpensive Asian cast wheels. The only thing "forged" about these wheels is the marketing jargon around them!
 

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Just checked tirerack's site and found this...

Wheel Tech - Wheel Construction

according to that page "rotary casting" can result in strengths similar to that of forging. If that is indeed true, I would imagine then that your case is either the result of a defect, poor design or poor "rotary forging".
 

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Discussion Starter #15
At least that wheel company asked to see the wheel. Victor/TSW did not even want the wheel back. They don't have a phone number to contact them!
 

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Victor Wheel Failure and TSW terrible customer service form Victor...

Bottom line; I would stay away from TSW and/or Victor wheels...
Very sorry to hear of your experience, and having had incidents on track, I know that's a scary place to have a failure. Glad to hear you're okay, and thanks for sharing your experience.

Thanks for having such an excellent website, Ken. This is just another reason we are all addicted to our cars, and to Planet-9. :cheers:

John
 

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Interesting that the CCW website shows a racing Cayman with black painted centers for the Classic wheel.

I've always been too lazy to clean a whole bunch of spindly little spokes - five on the Porsche wheels is bad enough. Looks like this is a more compelling reason to stay away, given that I'm also too cheap to spend big bucks on a replacement set of wheels for my sedate street driving.

Aluminum has no endurance stress limit - the level of cyclic stress below which there is no metal fatigue. That's on top of accounting for any casting flaws. Its a good reason to pay the bucks for a wheel from a company with a lot of experience if you are going to go fast and hard.
 
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