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Discussion Starter #1
Hey everyone,

I’m reaching out about a dilemma I have in terms of which dealership to use for my next service. Spring is approaching and my 2010 Cayman S is due for a major service (despite only about 40,000kms).

A brief backstory to explain my issue:

Purchased CPO from out of town dealership that is about 5-6 hours away (depending on traffic, etc). My closest dealership is Mark Motors, and while I’m not here to slander them in any way, my one and only service experience with them was subpar. I brought it to them to diagnose an issue with the steering (pulling to the right in most road conditions) which ended up unresolved, and me without any advice.

As a result I took my car back to the original dealer several times throughout the year (mainly because I couldn’t leave it with them for a prolonged period). They diagnosed a crack in the front subframe (replaced under warranty), and in a subsequent visit an issue with the steering rack (replaced under warranty).

I want to stress I’m not here to badmouth Mark Motors, I’m simply stating the facts of my experience with them, and with the other dealership. I have nothing against them, and the whole purpose of this post is I’m considering taking my car to them again.

My dilemma now is it’s obviously not ideal to drive 5-6 hours every time I need something taken care of, despite the stellar experience I receive from the out of town dealer. The question I have is mainly positioned to members that have—or continue to—service their vehicles with Mark Motors. Has their reputation increased appreciably that I should deal with them again?

My primary concern is that the work done on the vehicle may not be up to the standard I imagine most of us expect. I want to be clear I’m not saying it would be subpar, but that is my concern, which is based on my previous experience with them, and all the feedback I read about them before and after purchasing my vehicle. The reality is that I’m clearly not a Porsche trained technician so I wouldn’t necessarily recognize any issues with maintenance/servicing items if they arise, at least not until said hypothetical items grow into larger (still hypothetical) items.

In brief: I’m considering taking my car to my closest dealer despite previous experience, and am soliciting opinions from others who have insight into the current state of said dealership.

I’m aware I can take my car to non-dealership specialists, but for the duration of the CPO warranty I’m happy to play ball with dealership pricing in an effort to avoid any obstacles if I need to make future warranty claims.

Thank you in advance to anyone taking the time to read and/or comment on my situation.
 

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Since I live in fly-over country, I have no idea about either dealership.
My suggestion would be to give the closer dealership another chance. A major service should be more routine than your previous problem. If they don't do a good job on the service, then don't go back. 1 data point isn't always enough to draw conclusions.
Good luck which ever route you go.
 

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Car dealerships are funny things; they seem to polarize opinions. I have a friend who dislikes Mark Motors so much that he bought a Jag, even though he wanted a Cayman.

I bought my car from Mark Motors and have done all service there. I even bought my last set of tires from them as they gave me a competitive price. I have zero complaints so far. YRMV.

I deal with Eric Tremblay for service. He has been very responsive and helpful.
 

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If you really want the convenience of the closer dealer, I would call the service manager or even owner and express my concerns and see what they say.

I have taken my 2014 to both an indy and a local dealer and my car was purchased used from out of state. I had an oil change at the indy but did buy my tires from the local dealer as they proved to me they do quality work and don't quibble over warranty items. In general the Porsche dealers I have had any experience with are at a far higher level than most.
 

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As husker boxster says I, too, would give Mark Motors another shot and you now have a named person to call - Eric Tremblay. Even though I live in Whitby, east of Toronto, I have been going back to Oakville Porsche where I bought my GT4. It's like a 75 mile haul but everyone there has treated me exceptionally well and I've no complaints. Porsche North Toronto is a lot closer to me, as is Pfaff, and someday I may start using PNT but for now I'll continue to patronize Oakville.

BTW, is the Oakville dealership the out of town dealer you referred to, if you don't mind me asking?
 

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You make sure you can meet the Mark Motors service manager when you take your car back in for it's next service. You explain the what and why of your concerns with the last service you received and you tell him/her that you are trusting them to do the kind of job that a Porsche deserves. I tell you if you are honest and not calm about it then you will get the results your looking for. If not give a bad rating and never go back. Good Luck!
 

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I would check with local PCA for advice on where to get your Porsche maintained.

You can also compare google reviews. Mark's scored a 4/5 from 71 respondents. (It looks like it includes their Audi dealership and Sales though).

You didn't mention who your out of town dealer is but you can google them and compare. As one comparison, Porsche Center North Toronto got a 4.8/5 with a 113 respondents.
 

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Discussion Starter #8 (Edited)
Thanks for the replies everyone, appreciate the feedback and insight!

I did discuss the issue up with the Service Manager after the fact, but I hadn't considered sitting down with him again prior to another service. I'm thinking I will try them again when the car comes out of storage at the final turn of the weather.

OttawaSteve, that's interesting that they were competitive with tire prices. I hadn't seriously considered getting tires from them when it comes time, but I might now. Were their prices better than WalltoWallTires or was that not a consideration? Thanks for the Technician suggestion as well, I'll make sure to ask for him. Glad to hear they've been taking good care of you; though I'll admit part of my hesitance to try them again (and in the first place) is because I didn't buy the car from them. I've heard/read in several places that dealerships can sometimes be indignant towards customers that bought from 'competitors', even out of town ones. I was worried that would be another mark against me but I hoping that won't be the case.

bgotro, it is Oakville I've been going to. I know exactly why you keep making the trek, they treated me just as well even though my vehicle is clearly not one of the higher tier products (in terms of prestige and price at least). If it was only your distance for me I would keep going for sure. As it is I'm still eager to, just feels a bit silly.

Edit:
Forgot to add this service card that Mark Motors provided me as to what they perform for a Major Service. Anyone who's willing to comment on it, does this list match your experiences? I'm trying to be meticulous about my vehicle's condition and its my first service with it, I'm just not sure if there is any variance (or how much) between what one dealer will do versus another.
 

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Forgot to add this service card that Mark Motors provided me as to what they perform for a Major Service. Anyone who's willing to comment on it, does this list match your experiences? I'm trying to be meticulous about my vehicle's condition and its my first service with it, I'm just not sure if there is any variance (or how much) between what one dealer will do versus another.
Every four years is a major service and will include oil and filter change, brake fluid flush, new plugs, probably new particle filter and air filter(s) (if not already done), replacement of the tire "goo" canister, and a whole bunch of checks. Probably run you at least $2000 CDN at the dealership. I agree, it's a bit much to drive 6 hours one way for dealership service so hopefully Mark's will step up for you. let us know how it goes.
 

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Thanks for the replies everyone, appreciate the feedback and insight!

I did discuss the issue up with the Service Manager after the fact, but I hadn't considered sitting down with him again prior to another service. I'm thinking I will try them again when the car comes out of storage at the final turn of the weather.

OttawaSteve, that's interesting that they were competitive with tire prices. I hadn't seriously considered getting tires from them when it comes time, but I might now. Were their prices better than WalltoWallTires or was that not a consideration? Thanks for the Technician suggestion as well, I'll make sure to ask for him. Glad to hear they've been taking good care of you; though I'll admit part of my hesitance to try them again (and in the first place) is because I didn't buy the car from them. I've heard/read in several places that dealerships can sometimes be indignant towards customers that bought from 'competitors', even out of town ones. I was worried that would be another mark against me but I hoping that won't be the case.

bgotro, it is Oakville I've been going to. I know exactly why you keep making the trek, they treated me just as well even though my vehicle is clearly not one of the higher tier products (in terms of prestige and price at least). If it was only your distance for me I would keep going for sure. As it is I'm still eager to, just feels a bit silly.

Edit:
Forgot to add this service card that Mark Motors provided me as to what they perform for a Major Service. Anyone who's willing to comment on it, does this list match your experiences? I'm trying to be meticulous about my vehicle's condition and its my first service with it, I'm just not sure if there is any variance (or how much) between what one dealer will do versus another.
Attached is what I prepaid for service when I bought the car. I can't find the detail of what it includes, but I think they do the standard Porsche plan.

Re tires: I was in a bind as I had to have the car towed in due to hitting a chunk of steel on the highway which destroyed two tires and bent two wheels. The PZero N1's (all 4) were competitively priced. Can't remember the details, but about 2 grand including tax, installed and balanced. It was about the price Canadian Tire was asking. Probably a bit more than a discount place, but these tires can be hard to find in the right sizes.

maintenance.JPG
 
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