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I was sold a previously damaged Cayman S

4.5K views 23 replies 21 participants last post by  RSchwerer  
#1 ·
Hi Guys - this is my first post on this thread as I just joined to raise an issue and get some advice. Here are the facts:

1. I purchased a 2008 Cayman S, certified pre owned (CPO) in July 2011
2. It had ~25,000 miles at that time
3. I purchased it from an authorized Porsche dealership in the San Francisco area

I drove the car down to Los Angeles, where I currently live. The reason for buying the car in SF vs. LA was that the car with the options that I wanted only existed in SF (it was a rare combination - automatic, full leather, bose etc.).

Anyways, here is the issue:

After 1 year I am being transferred back to NYC for my job and I don't need the car anymore. I took my car to Carmax as I thought it would be the most convenient place to sell it. The guys at Carmax told me the car has undergone a lot of body work and hence quoted me a very low price (40% lower than my purchase price 1 year ago - do these depreciate 40%?).

To be specific they said, the passenger side door, passenger side quarter, passenger side fender has been repainted. They also said the trunk lid is not original. I have driven the car only 5000 miles since I bought it (in 1 year) as I took it from my garage to work and back (~3 mile trip). It is my baby and I kept it in top notch condition. Absolutely no accidents, no touch ups, no body work. As a result I have a clean Carfax on this car.

Carmax guys said the dealership could have sold me a car with prior body work. But I thought that with CPO I was covered on that front? What do I do? What are my options?

Any help would be super helpful. Thank you.

-JB
 
#3 ·
From what I recall from a few years ago, a car cannot be certified by Porsche as a CPO if there was any body damage that has been repaired. There was a whole list of per-qualifications.

This may have changed recently however.
 
#5 ·
There was recently a 911 TT at a dealer in Houston that was being sold as CPO. The Carfax showed an accident report and the dealer admitted that there was damage, but confirmed the car was CPO. Not sure what the requirements are for CPO.....
 
#6 ·
Iirc, the dealer can't sell the car cpo if a % of the body is damaged (excluding bumper cover). It's in the cpo material the dealer should have given you, along with a carfax. Also, if there was any damage, it should have been fully disclosed in the cpo inspection checklist.

I would absolutely contact the dealership where you purchased the car as well as porsche.
 
#7 ·
Iirc, the dealer can't sell the car cpo if a % of the body is damaged (excluding bumper cover). It's in the cpo material the dealer should have given you, along with a carfax. Also, if there was any damage, it should have been fully disclosed in the cpo inspection checklist.

I would absolutely contact the dealership where you purchased the car as well as porsche.

+1 on that.

Also, not sure if you've dealt with Carmax before, but my experience is that they quote very low anyway. I took a car there once and they gave me some BS about not reselling it on their lot, but rather taking it to an auction, and that's they price they'd probably get at the auction. Seriously, it was down right insulting what they offered me, something like 20% of low blue book as I recall. I laughed at them and left.
 
#9 ·
I would be curious to know how Carmax would know it wasnt the original deck lid, etc. Remember its in their best interest for profit to rip off the seller.
Anyway, just do a private sale. You will get 1000's more than any dealer will ever give you.
 
#10 ·
I purchased cars from Car Max, never again. I would ask the sales people to do a walk around and the salesman would report the car as perfect. I would pay hundreds of dollars to get the car shipped to my local Car Max. I would show up at the dealer and the car would be dinged, have hail damage and the bumpers would be half assed paint over chips. They have been dishonest with me and I will never do business with them again.
 
#11 ·
Thank you for all your replies. If someone has a link for CPO requirements that would be helpful. I will go through the CPO materials tonight as well as contact PCNA tomorrow.

Btw, any idea how easily I would be able to sell a White 2008 Cayman S (CPO) with 30k miles and a lot of extra options in LA region?

Thanks guys.
 
#20 ·
Btw, any idea how easily I would be able to sell a White 2008 Cayman S (CPO) with 30k miles and a lot of extra options in LA region?

Thanks guys.
Hello caymans_2008;

Put it in the AUTOTRADER.

You can do the whole deal from your computer: details / pictures / ad fee.

regards,
tony.podrasky
 
#12 ·
I recall that there was another thread like this within the last few weeks. You should do a search or perhaps another poster can find it for you. One poster provided a copy of the CPO document indicating that some body work is allowed. However, you seem to have more than would be allowed under the CPO.

I think you have to verify whether the Carmax report is true, perhaps by getting a local auto body guy or a local dealer to look at it. I agree with another poster that it seems odd for Carmax to be able to detect a replacement trunk lid. Replaced with what? A non-OEM part? They may very well just be trying to beat you down on the price.

Also, you haven't told us whether it is possible to see any repairs on the car. If no repairs are detectable, the Carmax report is questionable and the car drives just fine, it sounds like you have a CPOed Cayman with a clean Carfax and nothing more. I would try to sell it privately or try another outlet that buys cars.

One last comment: I read somewhere in the last few months that dealerships have the ability to delete some information from Carfax reports. If that's true, then those documents are worthless.
 
#13 ·
Not sure if there's a difference between a panel painted for cosmetic issues or a panel replaced due to an accident. Carmax is the last place that should make any comment whatsoever about paintwork. Most of the cars ive seen there are resprayed badly and every bumper looks like it was touched up by a drunk in a sand storm that was in the middle of an epileptic fit.
 
#14 ·
Last time I visited carmax to look at a gorgeous de1 the sells person proclaimed it had a wonderful v8 in it. I asked in shock to see knowing of a few attempts to do such a thing only to find out that not only was it a stock 3.4, the guy opened the frunk to show off this "v8" only to find an empty hole and a very red face. I would say you were being a had buy carmax and a local body shop visit should be arranged to measure the paint depth. Good luck
 
#19 ·
Damn, sorry for your trouble with your car. That's got to be disappointing, but I would ask the Carmaxmen to show the evidence of repair. It might be prudent to go back to the selling dealer but I might be inclined to find a good body shop and ask them to eval the car. Tell them straight up you're planning to sell the car and don't want to pass on the disappointment and avoid the liability of not disclosing any prior body repair. Best of luck and if you decide to keep the car you'll have plenty of good company on the east coast.
 
#21 ·
Don't confuse the Carmax salespeople with the Carmax appraisers. The appraisers know their stuff so far as looking for body and frame repair. And anyway, once you know what to look for (and/or have a paint meter), it's trivial to find body work. So I'd put my money on Carmax being correct about the body work.

Also, don't mix up Carmax's trade-in offers on like-new cars with their offers on cars that they will send to the auction. If they can sell the car on their lot, they usually offer a *really* good price. In my case, it has been close to private-party retail (yes, on a Cayman). But if you bring them a POS that has had body work or is over say 70k miles or 6+ years old, then they'll usually lowball you because they're not going to sell it themselves (it goes to auction).

Use them for what they are good for. If your car isn't very new or has had body work, just sell it yourself.

Also, keep in mind that everybody and their brother now knows about Carfax and Autocheck, and so these two services are being increasingly circumvented (which is perfectly legal and acceptable, btw). Back when I was young and dumb, I bought a 3-year-old trade-in from a Jeep dealer that had damage to the front-end frame (and a new front bumper cover, of course). To this day, it still has a clean Carfax. That was from a NEW CAR DEALER! So don't just assume that because you bought a car from a "reputable" dealer that the car must be perfect.

If you don't know what to look for, bring someone who does or pay to get it inspected.
 
#22 ·
Take the car to an independent body shop and ask them to verify paint depth and look for signs of accident damage. You're assuming Carmax told you the truth, and wasn't using the accident damage claim as a ploy to lowball you on price.

The body shop won't have any motivation to lie to you. If they corroborate what CarMax told you, at least you can have more confidence about what you're dealing with.
 
#23 ·
List the car here. I had a buyer in less than 12 hours.
Carmax will low ball you. They are in the money making business.
Planet-9 has a great group of members. Someone will find what they want in your car.